Please be aware that by making an appointment and/or visiting the salon, you acknowledge and agree to abide by these terms and conditions. Bee Zee Ltd. T/A BeeZee Health & Beauty (herein referred to as BeeZee Beauty) reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
BOOKING APPOINTMENTS
We recommend you book your treatment in advance by calling, texting, or e-mailing us to avoid disappointment, though not necessary. We will always send you an e-mail reminder a day before your appointment. Thus, allowing you to change, confirm or cancel the same by either phoning us or using our online portal. If you cannot make your appointment for any reason, please inform us straight away and before 24 hrs. as best as possible. We understand, and it allows someone else to have that appointment time.
ARRIVAL
We request you to please always try to arrive at your appointment on time. If you are running late for any reason, do let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.
LATE ARRIVALS
We fully understand that sometimes being late is outside of your control. We always do our best to accommodate late arrivals (up to 15 minutes after your appointment). Still, at times we may need to perform the most complete treatment possible in the time remaining at full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment can result in full charges based solely on management discretion. And, future appointments may asked to be pre-paid at the time of booking.
CANCELLATIONS
If you need to cancel your appointment, don’t hesitate to contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hours’ notice can result in full charges.
STAFF ABUSE
We have a zero-tolerance policy towards any abuse to our staff members, and any inappropriate behaviour may be reported to the police.
REFUND POLICY – PRODUCTS
We cannot refund any products sold due to personal hygiene and health and safety reasons. If there is a fault with the product, we can send it back to the manufacturer for review.
REFUND POLICY – SERVICES
Qualified therapists carry out all our treatments. If you have had a treatment that you are unsatisfied with, please bring it to the therapist’s attention and follow the complaints procedure (detailed below). We do not give refunds on any treatments; however, we will look into your concerns immediately and resolve the matter as quickly and amicably as possible.
CLEANLINESS
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
Please always keep your personal belongings with you and leave any valuables at home. We can not be held responsible or liable for any loss or damage of property on our premises.
COMPLAINTS PROCEDURE
We aim to ensure that we consistently exceed every client’s expectation with the services that they receive at BeeZee Health & Beauty. However, we recognise that on occasions, things can go wrong. If this does happen, we will try to ensure we put things right at the earliest opportunity and as best as possible. We will ensure that all complaints are followed through and documented. When appropriate, action will be taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. This procedure advises how to bring things to our attention if you are not happy about the service that you have received:
- In the first instance, please raise your concern with the therapist. They will listen carefully to you and do what they can to correct any problems.
- All complaints need to be documented in writing via e-mail at feedback@beezeebeauty.co.uk
- Please provide as much detail as possible, including details of the treatment, date and time of your appointment and your exact complaint.
Your complaint will be assessed, and we aim to get back to you within 48 hours of receiving your complaint in writing.
CHILDREN
Children are always welcome to come with you to the salon and expect that they must be well behaved and not cause any disturbance to any other customers treatments. They must also not touch any stock or fixtures within the salon.
CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Questionnaire form before our therapist can perform any treatments on them. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries that could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every six months to update our records.
AGE RESTRICTIONS
You must be 18 or over to receive any massage treatment. For all other treatments, if you are under 18, you will require to be accompanied by a parent who must stay with you throughout the treatment. We reserve the right to refuse to perform treatments on any client under the age of consent.
SPECIAL CIRCUMSTANCES/PREGNANCY
A pregnant woman can receive many treatments known to be safe for them, as long as it is not in their first trimester. We will not perform any treatment if there are any signs of:
- morning sickness;
- decrease in foetal movement over 24 hours;
- vaginal bleeding; or
- if the client has been advised bed rest.
THERAPIST/STAFF ILLNESS
Unfortunately, we may have to cancel or reschedule your appointment(s) due to therapist/staff illness and/or emergency. We will notify you as soon as we can if we need to cancel your appointment or in case the rescheduling is more than 30 minutes of your allocated appointment time. In case that we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day.
PRICING
- All prices are inclusive of VAT at 20%.
- Treatments and prices are subject to change without warning.
We endeavour to keep our website and price lists updated at all times, as best as possible. However, we apologise for any discrepancy from time to time and thank you for your understanding.
